Customer Service

This is the place to find support options and answers to our most frequently asked questions.

Customer Service

Customer Service

We pride ourselves in our ability to consistently provide exemplary customer service.

We understand that the utilization of our products to run critical business applications requires us to provide consistent, timely and effective support. That is why we staff our support line with knowledgeable programmers who are capable of gettingto the root of your problem quickly.

Support Options

We offer our clients 45 days of no-charge technical support, an annual maintenance package including unlimited telephone and email technical support, plus 1 year of upgrade protection.

User Documentation

For quick help with common issues, such as transferring a license or installation, visit our Product Documentation wiki.

Online Helpdesk

If you are a current Jolly Giant customer you can access our online helpdesk to open a new support ticket, check on the status of an existing ticket, or browse our sizable collection of knowledge base articles

Phone Support

If you would prefer to speak directly with a representative for sales or technical support, please call. Our sales and technical phone support hours are 9-5 ET (US).


Email Support

If you have a technical question, sometimes a quick email is the best way to initiate a dialogue and get the answers and support you need. Please provide your name, company name, order id and phone number in the email along with a description of the issue or question.

Email Sales

If you are looking to purchase a license or renew a maintenance agreement, send an email over to our sales department. Please provide your name, company name, order id (if applicable) and phone number in the email along with your request.

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